{"id":1208,"date":"2020-10-29T00:00:00","date_gmt":"2020-10-29T00:00:00","guid":{"rendered":"https:\/\/nari.extreme-marketing.com.au\/marc\/marc_research\/scoutt\/"},"modified":"2026-08-13T15:42:04","modified_gmt":"2026-08-13T15:42:04","slug":"scoutt","status":"publish","type":"marc_research","link":"https:\/\/nari.extreme-marketing.com.au\/marc\/marc_research\/scoutt\/","title":{"rendered":"SCOUTT: SCOping the Use of Translation Technology"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;84px||70px||true|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; max_width=&#8221;1366px&#8221; custom_padding=&#8221;0px||0px||true|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;Lato|500|||||||&#8221; header_2_text_color=&#8221;#1F1F1F&#8221; header_2_font_size=&#8221;40px&#8221; header_2_line_height=&#8221;1.18em&#8221; header_2_font_size_tablet=&#8221;32px&#8221; header_2_font_size_phone=&#8221;27px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; custom_margin=&#8221;||20px||true|true&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Problem<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Roboto|400|||||||&#8221; text_text_color=&#8221;#2B3352&#8243; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; custom_margin=&#8221;||18px||true|true&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The ability to convey essential care needs, communicate simple safety messages, and provide orientation cues are essential components of everyday care for older people. Those from culturally and linguistically diverse (CALD) backgrounds without proficient English may not receive equitable care if their healthcare workers do not speak their primary language. This study aims to evaluate the feasibility and acceptability of using existing translation technology for everyday communication between older people and their care workers who do not speak the same language.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;Lato|500|||||||&#8221; header_2_text_color=&#8221;#1F1F1F&#8221; header_2_font_size=&#8221;40px&#8221; header_2_line_height=&#8221;1.18em&#8221; header_2_font_size_tablet=&#8221;32px&#8221; header_2_font_size_phone=&#8221;27px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; custom_margin=&#8221;||20px||true|true&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Design<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||24px||true|true&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"margin:0 0 12px;padding-left:26px;position:relative;font-size:16.5px;line-height:1.65;\"><span style=\"position:absolute;left:0;top:6px;width:10px;height:10px;background:#E06E00;display:inline-block;\"><\/span>Scoping of existing translation applications.<\/p>\n<p style=\"margin:0 0 12px;padding-left:26px;position:relative;font-size:16.5px;line-height:1.65;\"><span style=\"position:absolute;left:0;top:6px;width:10px;height:10px;background:#E06E00;display:inline-block;\"><\/span>Exploring the use of translation technology with community-dwelling older people from CALD backgrounds.<\/p>\n<p style=\"margin:0 0 12px;padding-left:26px;position:relative;font-size:16.5px;line-height:1.65;\"><span style=\"position:absolute;left:0;top:6px;width:10px;height:10px;background:#E06E00;display:inline-block;\"><\/span>Exploring the use of translation technology with clinical staff at 3 hospitals.<\/p>\n<p style=\"margin:0 0 12px;padding-left:26px;position:relative;font-size:16.5px;line-height:1.65;\"><span style=\"position:absolute;left:0;top:6px;width:10px;height:10px;background:#E06E00;display:inline-block;\"><\/span>Piloting existing translation applications with older inpatients at 4 wards across 3 hospital sites.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;Lato|500|||||||&#8221; header_2_text_color=&#8221;#1F1F1F&#8221; header_2_font_size=&#8221;40px&#8221; header_2_line_height=&#8221;1.18em&#8221; header_2_font_size_tablet=&#8221;32px&#8221; header_2_font_size_phone=&#8221;27px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; custom_margin=&#8221;||20px||true|true&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Themes &#038; Key Findings<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Roboto|400|||||||&#8221; text_text_color=&#8221;#2B3352&#8243; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; custom_margin=&#8221;||18px||true|true&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul style=\"margin:0;padding-left:22px;\">\n<li style=\"margin:0 0 8px;\">Some iPad compatible apps may be suitable for everyday conversations in the healthcare setting.<\/li>\n<li style=\"margin:0 0 8px;\">Some nursing and allied health staff were using translation apps to communicate with patients with low-English proficiency.<\/li>\n<li style=\"margin:0 0 8px;\">Translation apps that work like a phrasebook with preset healthcare phrases work best.<\/li>\n<li style=\"margin:0 0 8px;\">Translation apps not suited to patients<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;Lato|500|||||||&#8221; header_2_text_color=&#8221;#1F1F1F&#8221; header_2_font_size=&#8221;40px&#8221; header_2_line_height=&#8221;1.18em&#8221; header_2_font_size_tablet=&#8221;32px&#8221; header_2_font_size_phone=&#8221;27px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; custom_margin=&#8221;||20px||true|true&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Results<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Roboto|400|||||||&#8221; text_text_color=&#8221;#2B3352&#8243; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; custom_margin=&#8221;||18px||true|true&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul style=\"margin:0;padding-left:22px;\">\n<li style=\"margin:0 0 8px;\">The results of the scoping review found that three apps were suitable for low-risk healthcare communications: CALD Assist, TalkToMe and Google Translate.<\/li>\n<li style=\"margin:0 0 8px;\">Older People from CALD backgrounds and nursing and allied health staff both agree that translation apps could be useful as an adjunct to interpreters to improve basic healthcare communication needs.<\/li>\n<li style=\"margin:0 0 8px;\">Google Translate was not as effective as CALD Assist and TalkToMe, as the voice-to-voice translation function was cumbersome and inaccurate.<\/li>\n<li style=\"margin:0 0 8px;\">Some barriers encountered by healthcare staff during the trial included: inaccuracy of google translate, lack of language options, dialects, audio impairments of patients, and patients replying back in their native language.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;Lato|500|||||||&#8221; header_2_text_color=&#8221;#1F1F1F&#8221; header_2_font_size=&#8221;40px&#8221; header_2_line_height=&#8221;1.18em&#8221; header_2_font_size_tablet=&#8221;32px&#8221; header_2_font_size_phone=&#8221;27px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; custom_margin=&#8221;||20px||true|true&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Recommendations<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Roboto|400|||||||&#8221; text_text_color=&#8221;#2B3352&#8243; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; custom_margin=&#8221;||18px||true|true&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul style=\"margin:0;padding-left:22px;\">\n<li style=\"margin:0 0 8px;\">Translation apps with preset healthcare phrases such as TalkToMe and CALD Assist may be used to communicate with a patient that has limited English proficiency.<\/li>\n<li style=\"margin:0 0 8px;\">Consider the suitability of translation apps with patients who have severe cognitive impairment, or have severe audio-visual problems.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Roboto|400|||||||&#8221; text_text_color=&#8221;#2B3352&#8243; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; custom_margin=&#8221;||18px||true|true&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Completed July 2019<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFF6EC&#8221; custom_padding=&#8221;70px||60px||true|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; max_width=&#8221;1366px&#8221; custom_padding=&#8221;0px||0px||true|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Roboto|700|||||||&#8221; text_text_color=&#8221;#E06E00&#8243; text_font_size=&#8221;11px&#8221; text_letter_spacing=&#8221;2px&#8221; text_line_height=&#8221;1.4em&#8221; custom_margin=&#8221;||14px||true|true&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>ABOUT THIS PROJECT<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"margin:0 0 4px;font-family:Roboto,Arial,sans-serif;font-weight:700;font-size:10px;letter-spacing:1.6px;text-transform:uppercase;color:#6E7591;\">COLLABORATORS<\/p>\n<p style=\"margin:0 0 22px;font-size:16px;line-height:1.7;color:#2B3352;\">NARI, University of Melbourne, Royal Melbourne Hospital, Northern Health, St Vincent&#8217;s Hospital<\/p>\n<p style=\"margin:0 0 6px;font-size:11px;font-weight:700;letter-spacing:1.5px;text-transform:uppercase;color:#6E7591;\">LAST UPDATED<\/p>\n<p style=\"margin:0 0 22px;font-size:16px;line-height:1.7;color:#2B3352;\">22 April 2026<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; 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Those from culturally and linguistically diverse (CALD) backgrounds without proficient English may not receive equitable care if their healthcare workers do not speak their primary language. This study aims to evaluate [&hellip;]<\/p>\n","protected":false},"featured_media":1576,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"resource-topics":[12,20],"class_list":["post-1208","marc_research","type-marc_research","status-publish","has-post-thumbnail","hentry","marc_theme-cultural-diversity-research","marc_theme-technology-research"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SCOUTT: SCOping the Use of Translation Technology - MARC<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SCOUTT: SCOping the Use of Translation Technology - MARC\" \/>\n<meta property=\"og:description\" content=\"ProblemThe ability to convey essential care needs, communicate simple safety messages, and provide orientation cues are essential components of everyday care for older people. 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