NARI submission to the Royal Commission into Aged Care Quality and Safety 2019–2021

NARI’s submission draws on our knowledge of what makes good aged care. Residents want to be socially engaged, have good relationships with staff members, choice and control over their living space and routines, and opportunities to speak out about what is important to them. Good clinical care is also critically important.

• ✓ Be socially engaged
• ✓ Have good relationships with staff members,
• ✓ Have choice and control over their living space and routines, and
• ✓ Have opportunities to speak out about what is important to them.

The evidence base

In our submission, we conducted a review of the literature on defining and measuring quality in residential aged care. Our review focused primarily on assessments of quality from the perspectives of residents, including through quality of life instruments, consumer satisfaction surveys and qualitative research studies. Despite the differences between these methods, we found they all came to similar findings. Residents want to: